Frequently Asked Questions

At least twice a year for most homes — three or four times if you're near the beach or a busy road, where salt and grime build up faster. Shopfronts usually go on our regular run, so the glass never gets bad.

Not for outside-only work. For inside and out, someone needs to let us in, or tell us how to get access. We text you a reminder the day before so you can plan.

Outside, we clean with pure water — filtered and demineralised, so it dries without spots and needs no chemicals. Inside, we use gentle, eco-friendly cleaning solutions.

If rain or wind would make the job unsafe or spoil the finish, we get in touch and move it to the next suitable day.

Yes. Flyscreens, tracks and sills can all be included — just mention them when you ask for a quote.

Most homes take a few hours; a large or multi-storey house can take the day. We'll tell you how long when we quote.

It depends on the number of windows, the storeys and how easy they are to reach. Most houses, inside and out, come to between $280 and $720. Large or multi-storey homes start from $800, and an apartment or an outside-only clean from about $130. Send a photo and we'll give you your exact price.

Yes. We offer tailored arrangements for regular customers, so you always have the most cost-effective set-up. Tell us how often you'd like us to come when you ask for a quote.

Yes. We're fully insured, and our team is trained to work safely in homes and on commercial sites.

If you’re not happy with any window, tell us within 24 hours and we’ll come back and re-clean it, free.

Clear the window sills and anything right in front of the windows, and keep pets out of the way. We'll take care of the rest.

Both sides of every window, with a wipe of the frames and sills. Flyscreens, tracks, skylights and mirrors can be added when you ask for a quote.

After the clean: by card on the day, by bank transfer (we email you the invoice), or in cash.